Below you will find a chart that displays the participation tier differences and the definitions of all the services available to provide for the Quality HVAC program.  

Download an easy chart HERE. 

Please note that the only accepted service tier combinations are as follows: 

Quality Bid & Quality Installation 

Quality Maintenance Setup & Quality Maintenance Call (*It is important to note that the Quality Maintenance Calls and Quality Maintenance Setups must take place 6 months or more from each other.) 

Quality Bid 

A Quality Bid refers to the due diligence at the bid phase before doing a Quality Installation for an HVAC system in existing buildings. It’s also important to respond to a customer’s needs and requests with professionalism, integrity, and transparency. Prepare to provide not just what the customer initially asked for but work to serve as a trusted professional who provides a thorough assessment of what the customer would benefit from the most.  

Plan to provide a Quality Service Report that explains what their options are and the consequences.  

All this combined will hopefully increase the probability that customers will select a higher efficiency project and select you for the business.  

Quality Install  

A Quality Installation is the due diligence at the design and installation phases for a new HVAC system in an existing building. This includes load calculations, best practices in designing the system, adjusting the system, test & inspections throughout the project, and making sure its working for the customer.  

Prepare to provide not just what the customer initially asked for but work to serve as a trusted professional who provides a thorough assessment of what the customer would benefit from the most.  

Plan to provide a Quality Service Report that explains what their options are and the consequences.  

Set the stage for an ongoing maintenance contract to keep the system in great working order for years to come.  

Quality Maintenance Call  

A Quality Maintenance Call is a routine system check, ideally completed one to two times a year that contains the following checks. 

• A quick check out on existing system  

• Assessing the current performance and condition  

• Leaving the system working as well as it can  

• Possibly making recommendations for additional services, not in the scope of regular maintenance activity.  

This results in a Quality Service Report that explains what you did, what you found, and what value the customer received form your services.  

This result will be a Quality Service Report that explains what you did, what you found, and what value they received from your services.  

This can be a part of setting the stage for an ongoing maintenance contract to keep the system in great working order for years to come. 

Be aware that you can do a Quality Maintenance Call even if you have not done a Quality Maintenance Setup. You are encouraged to do a Setup before initiating a Quality Maintenance Contract.  

Also note that you can do no more than two Quality Maintenance Calls per year at one site and there must be at least 6 months between a Maintenance Setup and a Maintenance Call.  

Quality Maintenance Setup  

Kinds of commissioning services:  

• Doing a thorough check out on an existing system.  

• Setting a baseline of performance and a condition before beginning routine maintenance calls  

• This includes the first maintenance call: checking out some routine things and leaving the system working as well as it can.  

• The outcome might include making recommendations for additional services, not in the scope of regular Maintenance activity.  

This includes inspections, tests, and adjustments.  

This result will be a Quality Service Report that explains what you did, what you found, and what value they received from your services.  

This can be a part of setting the stage for an ongoing maintenance contract to keep the system in great working order for years to come. 

Be aware that you can provide Quality Maintenance Calls without providing a Quality Maintenance Setup, but if you enter into a maintenance contract you should do a Quality Maintenance Setup.